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1.1 You are deemed to have placed an order with us if we accept an order by telephone (if offered) or by post (if offered) or by ordering via our online checkout process (if offered.). As part of our online checkout process you will be given the opportunity to check your order including any postage and packing charges and to correct any errors. If you order online we will send you an order acknowledgement by email, detailing the products you have ordered.

1.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. The purchase contract will be made when we despatch the order even if your payment has been processed prior to that date,

1.3 We may refuse to accept an order:

  • where goods are not available;
  • where we cannot obtain authorisation for your payment;
  • if there has been a pricing or product description error; or
  • if you do not meet any eligibility criteria set out in the Website or in terms and conditions for any service, product or offer.
1.4 The time taken to dispatch each order varies according to the product/s involved. Please see <<DELIVERY>> for more information. If there is likely to be a delay which is likely to result in these delivery times being exceeded we shall try to notify you promptly.


2.1 All prices include VAT (where applicable) at the current rates except where noted otherwise. We reserve the right to express the price exclusive of VAT, but we will show VAT separately and include it in the total price.

2.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on the Website or order form.

2.3 Our prices are reviewed from time to time and may be changed without notice.

2.4 Title remains with us until goods are paid for in full.


3.1 If you wish to cancel your order:

  • you can notify us by emailing us at before we have despatched the goods to you; or
  • where goods have already been dispatched to you, by returning goods to us in accordance with clause 3.2 below.

3.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You must contact us in advance of returning the goods on or 01722 717 132. The costs of returning goods to us will be borne by you. Unless agreed otherwise, all such returns should be made to the return address supplied on the label. No responsibility can be accepted by Cassini in the event that the goods returned are not received by Cassini.

3.3 Upon receipt of the goods we shall give you a full refund of the amount paid or an exchange credit as agreed.

3.4 The rights to return the goods to us as referred to in clause 3.2 will not apply in the following circumstances:
(a) in the event that the product has been used;
(b) in the case of software, audio or visual products, where the packaging has been unsealed or which has been downloaded from the Website;
(c) to any products that have been made or customised specifically for you.
(d) to any products that have already been downloaded from our Website.
The provisions of this clause 3.4 do not affect your statutory rights.

The content and functionality of the Website are protected by international copyright laws, database rights and other intellectual property rights. The owner of these rights is Cassini Publishing Ltd or other third-party licensors including without limitation Crown Copyright and Landmark Information Group Ltd. All product and company names and logos mentioned or displayed in the Website are the trade marks, service marks or trading names of their respective owners, including Cassini.

You may download material from the Website for the purpose of placing an order with Cassini but may not re-publish, reproduce, upload, email, post, transmit or distribute, by any means in any form or in any manner, any information held on or purchased from or accessed via the Website without our prior written consent, except where we expressly invite you to do so.

Any reproduction, duplication, copying, sale, resale or exploitation for commercial purposes of any information held on or purchased from or accessed via the Website is expressly prohibited other than if you are licensed to do so under the Cassini Commercial Products License Agreement and have paid the Initial Payment and the Annual Charge (as defined/specified therein and/or in the associated documentation).

In the event of any breaches of these conditions, Cassini may forthwith and without warning:
  • refuse to supply you with any further products or services;
  • restrict or deny your access to the website;
  • take action against you for damages including, if relevant, an account of profits.



You will be able to access certain areas of this Website without registering your details with us. These areas are referred to as “Open Access Areas” in these terms and conditions. Certain areas of this Website are only open to you if you register.


6.1 You are permitted to print and download extracts from the Open Access Areas of this Website for your own use on the following basis:

  • no documents or related graphics on this Website are modified in any way;
  • no graphics on this Website are used separately from accompanying text; and
  • any of our copyright and trade mark notices and this permission notice appear in all copies.

6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

6.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

6.4 Any rights not expressly granted in these terms are reserved.

6.5 The Copyright Owners of the original 1:2,500 data used in all Cassini products containing 1:2,500 data is Landmark Information Group. The following Terms and Conditions apply to each such product:

This product contains data owned and licensed by Landmark Information Group Limited.

Landmark data contains Ordnance Survey information and is protected by Crown copyright under the Copyright Designs and Patents Act 1988.  

Unauthorised reproduction infringes Landmark and Crown copyright and may lead to criminal prosecution and/or civil proceedings. You are authorised to use Landmark and Ordnance Survey information for your own internal business. You cannot commercially exploit the information or publish the plots in any commercial publications, products or services. You must obtain prior written permission from Landmark and pay a royalty for all other uses. Please write to Richmond Crowhurst, Landmark Information Group Ltd, 7 Abbey Court, Eagle Way, Sowton, Exeter, EX2 7HY FAO.

The Copyright Owners give no warrenty that the data is accurate, complete or fit for any particular purpose, use or application. The Copyright Owners exclude to the fullest extent permitted by law allwarrenties, terms, conditions, guarentees and undertakings implied by common law, statute or otherwise The Copyright Owners will not be liable to any viewer, browser or user of the data for any loss or damage whatsoever arising from any inaccuracy in or incompleteness of such data.


7.1 To register with or you must be over eighteen years of age.

7.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

7.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

7.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


9.1 Other than personally identifiable information, which is covered under the Cassini’s Privacy Policy set out below any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

9.2 You are prohibited from posting or transmitting to or from this Website any material:

  • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  • for which you have not obtained all necessary licences and/or approvals;
  • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

9.3 You may not misuse the Website (including, without limitation, by hacking).

9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.

9.5 While we take all reasonable steps to ensure that we operate a secure web-site, it is possible that security will be breached. If you have any concerns about security of our web-site you should contact us without delay. So that we may contact you in the event of an emergency you are responsible for ensuring that your contact details on our web-site are complete and up to date.


10.1 Links to third-party websites on this Website (if any) are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites nor their content or availability. We therefore do not endorse or make any representations about them, nor any material found there, nor any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. If you have any complaints or comments about such websites you should address these to the website owner/s concerned.

10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the colour, size or appearance of the Cassini logo;
  • you do not create a frame or any other browser or border environment around this Website;
  • you do not in any way imply that we are endorsing any products or services other than our own;
  • you do not misrepresent your relationship with us nor present any other false information about us;
  • you do not otherwise use any Cassini trade marks displayed on this Website without our express written permission;
  • you do not link from a website that is not owned by you; and
  • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 9.2 for breach of these terms and to take any action we deem appropriate.


We are committed to preserving the privacy of all our customers and visitors to our websites at and (“Website”). Please read the Privacy Policy set out in the Appendix to these terms to understand how we use and protect the information that you provide to us.



12.1 While we endeavour to ensure that the information on our Website and literature is correct, we do not warrant the accuracy and completeness of the material on our Website or product literature. We may make changes to the material on this Website, product literature, or to the products and prices described in it, at any time without notice. The material on this Website or product literature may be out of date, and we make no commitment to update such material.

12.2 The material on the Website and products are provided “as is” without any conditions, warranties or other terms of any kind. Likewise, unless contrary to law or stated to the contrary in the licence for that particular product or service all products or services are supplied “as is”. Accordingly, to the maximum extent permitted by law, we provide you with this Website and all products and services sold or supplied therefrom or otherwise on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website or any product or service sold therefrom or otherwise. Any historical maps which are provided on this Website are for general reference purposes only and should not be relied upon exclusively for any navigational purpose nor for where an exact location needs to be established.


13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15.4 We take reasonable steps to ensure that we have obtained licences for using third-party intellectual property rights in the Website or the products and services sold via the Website. You agree to contact us without delay if you believe that there is anything on the Website that infringes such third-party intellectual property rights.


We may revise these terms and conditions at any time by updating this posting on our Website. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


The and websites are operated by: Heritage Resource Management Limited, a company registered in England and Wales, whose registered office is at 3-4 Eastwood Court, Broadwater Road, Romsey, Hampshire, SO51 8JJ, United Kingdom (“Cassini”) Our company registration number is 9534369. Our VAT registration number is GB 242701241

All comments, queries and requests relating to our privacy policy and use of your information are welcomed and should be addressed to
For all product and commercial enquiries please contact Cassini Maps, Heritage Resource Management Ltd, 1 Chilmark Estate House, Chilmark Estates, Wiltshire SP3 5DU, United Kingdom T: 01722 717 132 E :



When you contact us, visit, register or order products or services on the Website or otherwise you may be asked to provide certain information about yourself including your name, organisation, position, contact details and credit or debit card information. If you are seeking credit terms we may also seek references from you. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us or telephone calls or other communications you have with us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. If you place an order or supply us with information with respect to a service or product which we are producing in association with a third party such as (without limitation) a reader offer with a newspaper then the permissions you have granted to us as set out in this privacy policy shall be deemed to have also been granted to that third party.

Your Customer Record
When you place your first order with us you’ll be required to specify your name, address, telephone number and email address. This will create a Customer Record which is stored on our website.

You will also need to specify a Customer Code which, when used in conjunction with your email address, gives access to your Customer Record and allows you to place further orders and download any maps you have ordered as PDFs. (Please see the section below, ‘Choosing your Customer Code’).
Logging on to your Customer Record using this email address and Customer Code will be able to access the following information:

Your name, address and telephone number;
Your order history;
The delivery address you have specified for each order.

You will also be able to download any orders you have placed for PDF maps.
No payment-card information is kept as part of the Customer Record (please see the section below, ‘Payment’).

When you are ready to make your payment you will be directed to the secure-payment site operated by our merchant service, WorldPay. Your payment-card details will be entered on WorldPay’s site, not on Cassini’s. At no point in this process are your payment-card details entered in or stored on Cassini’s website and so your Customer Code will thus give no access to this information.

Each time you place an order your Customer Record will access your address and delivery details (both of which you can change at any time) but you will on each occasion be asked to re-enter all payment-card details once you’ve been directed to WorldPay’s site.

On occasions, you may find during the payment process that you are asked for an additional security code through a pop-up box from ‘Verified by Visa’ or similar. As at that time you are on WorldPay’s site, not Cassini’s, Cassini cannot control nor predict whether or why this appears. Any password you will need to enter here will be one that you have separately set up with the company in question. If you have any questions about this you will need to contact your card issuer or bank.

Choosing, using and changing your Customer Code
We recommend that you choose a customer code that is easy to remember and also which is not the same as or similar to any that you use for high-security purposes, such as on-line banking. The customer code must be at least 4 characters long and is case-sensitive.

If you forget your customer code you can request that it be resupplied to you. As the security implication is low, this will be sent unencrypted in a normal email to the email address we hold for you.

If you wish to change your Customer Code you can at any time visit the ‘My Account’ section of Cassini’s website and log in using your email address and current Customer Code. Towards the bottom of the screen you’ll see a section called ‘Change Customer Code’ – click on that and follow the instructions.

Your order and payment confirmation
Once you have successfully placed your order you will receive two emails, one from Cassini confirming the order and one from WorldPay confirming the payment.

Neither of these will mention your Customer Code, your telephone number or any card-payment details (except for the amount paid).
Both of these will confirm the Cassini order number, the product/s you have ordered, the price and any p&p charges.
The email from Cassini will confirm the name and address to which the order is to be delivered: please check this and contact (quoting your 5-digit Cassini order number) if this is incorrect.
The email from WorldPay will confirm the name and address of the person who placed the order and the transaction ID for that payment (this will not give access to any card-payment details).

Please note that one or both of these emails can occasionally get intercepted by spam filters or other security devices on your computer or at your ISP and the operation of these is beyond Cassini’s control. The non-arrival of one or both of these emails does not necessarily mean that your payment has not been received or that your order will not be fulfilled. If you would like to check this, please contact (quoting your 5-digit Cassini order number).

By registering or placing an order with us, you consent to the collection, use and transfer of your information under the terms of this privacy policy. We may use information supplied by you:

  • to enable us to provide you with access to all parts of our website
  • to supply the samples, information, goods or services you have ordered or requested
  • to bill you and to contact you where necessary concerning your orders.
  • to use and analyse the information so that we can administer, support, improve and develop our business.
  • to assist us in creating and administering incentive or loyalty schemes
  • to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
  • to let you know by email, mail or telephone about other products and services which we offer which may be of interest to you.

If you do not wish to be contacted in the future, please let us know by sending an email to

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. If you change your mind about being contacted in the future, please let us know by sending an email to Finally, if our business or any part thereof enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We may also disclose your information to law enforcement agencies, other governmental agencies, organisations for fraud protection, or other third parties in response to a request for information (such as 29(3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user of our website to legal liability.

Cookies are small amounts of information which we may store on your computer. Our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at

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